3 posts tagged with "News"

A versão trás diversas melhorias através de todo o Volt. Confira abaixo tudo que mudou nessa versão.

What are private messages?​

Now, during any conversation on any channel (WhatsApp, email, Telegram, Instagram, webchat, and more), you can send messages that only your colleagues will see — the contact doesn’t receive or see them.

How to identify private messages?​

Private messages appear in dark blue, different from the light blue of normal messages sent to the customer.

How to use it?​

Use the control at the top right of the message typing bar, next to the attachments button, to choose between normal or private messages. Your choice stays saved while you stay in the same conversation.

When is this feature disabled?​

In internal conversations between Volt users, the private message option is disabled since those chats are already private.

Why use it?​

This feature helps your team share info and coordinate without the customer seeing, making the service more organized.

Welcome to our documentation blog!

In this first-ever blog post, we will introduce you to the chat widget and its significance within the Volt application. The chat widget serves as a powerful communication tool, enabling users to engage in real-time conversations and enhance collaboration within the application.

With the chat widget, users can easily connect with each other, share information, and discuss ideas. Whether you are working on a project, seeking assistance, or simply looking to connect with fellow users, the chat widget offers a seamless and efficient way to communicate.

Throughout this documentation, we will dive deep into the various features and functionalities of the chat widget. From basic usage to advanced customization options, we will cover everything you need to know to make the most out of this essential component of the Volt application.

Stay tuned for future blog posts where we will explore different aspects of the Volt application and provide you with tips, tricks, and best practices. We are committed to delivering high-quality content that empowers you to leverage the full potential of Volt and enhance your overall user experience.

Thank you for joining us on this exciting journey! We look forward to sharing more valuable insights with you in the upcoming blog posts. Stay connected and keep exploring the possibilities with Volt's chat widget.