Volt 1.14.1 - Mensagens Públicas/Privadas Durante o Atendimento

What are private messages?

Now, during any conversation on any channel (WhatsApp, email, Telegram, Instagram, webchat, and more), you can send messages that only your colleagues will see — the contact doesn’t receive or see them.

How to identify private messages?

Private messages appear in dark blue, different from the light blue of normal messages sent to the customer.

How to use it?

Use the control at the top right of the message typing bar, next to the attachments button, to choose between normal or private messages. Your choice stays saved while you stay in the same conversation.

When is this feature disabled?

In internal conversations between Volt users, the private message option is disabled since those chats are already private.

Why use it?

This feature helps your team share info and coordinate without the customer seeing, making the service more organized.